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Delivery Information

* Delivery Time.

We need 1-2 days to process your order before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 3-5 days.Slow Delivery: The delivery time for US, European countries the delivery will take 10-15 days.

* Tracking information.

After we ship package, customer receive automatic email with tracking details.

* Lost Package Policy.

If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.

*Exchanges.

In 14 days (from the day the goods is signed for /received), if you find the products you purchase are not satisfying it can be returned and replaced under the following conditions.1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will replace it with new one and ship them back to you .4. As there is handing cost and shipping fee involved, please kindly understand that we have to charge you 10-20 GBP shipping & Handing Cost before we send you the replacement item.5. Exchanges will be subject to price difference adjustment (if there is any).6. Please be advised that if you want to replace the item after the guaranteed 14-day, you are suggested to contact us directly for further processing.

*No returns will be accepted without:

A prior e-mail stating the specific problem. (Please wait until you hear back from us).Please Contact us for return address. Don't return directly to the address on the package.If the products need to be sent back to us, please include the following information and we will email you our return details1. Name2. Address3. Telephone4. Detailed Description of the Problem.The above Return and Exchange policy do not apply to personal products such as under wares, swim wares, socks, stockings etc. No return or Exchange for these products once they have been used.